Privacy Policy

CKL Lawyers commitment to privacy  

           

CKL Lawyers (ABN: 91 711 507 155) are committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to CKL Lawyers and “you” refers to any individual about whom we collect personal information.

All Staff are subject to confidentiality obligations as well as being bound by this Privacy Policy.

About CKL Lawyers     

CKL Lawyers is a Melbourne-based legal firm providing comprehensive and specialised legal services across commercial, family, employment, property, and estate law.

 

What information does CKL Lawyers collect about you?              

Clients and prospective clients             

When you enquire about our services or when you become a client of CKL Lawyers, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
 •Your name, e-mail, and phone number
 •Information about your employer or an organisation who you represent;
 •Your professional details; and
 •Any additional personal information you provide to us, or authorise us to collect, as part of your interaction with CKL Lawyers.

Prospective employees/applicants             

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated).

Other individuals             

CKL Lawyers may collect personal information about other individuals who are not clients of CKL Lawyers. This includes customers and members of the public, individual service providers and contractors to CKL Lawyers, and other individuals who interact with CKL Lawyers on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with CKL Lawyers. Generally, it would include your name, contact details, billing and payment information, information regarding our interactions and transactions with you, and any other details relevant to the services provided or the business relationship.

Sensitive information

In limited circumstances, CKL Lawyers may collect information which is considered sensitive information. This includes details or opinions about an individual’s racial or ethnic background or genetic data not related to health, political views, membership in a political organization, religious beliefs or affiliations, philosophical beliefs, professional or trade association memberships, trade union membership, sexual orientation or practices, or criminal history, provided such information is also considered personal information.

 

Health information is a type of personal information that includes:

  • Details or opinions about an individual’s health or disability, whether past, present, or future;
  • An individual’s stated wishes concerning future health services; or
  • Information about health services that have been provided or are intended to be provided to the individual.
  • It also encompasses information about organ donation or plans for organ donation.

You can always decline to give CKL Lawyers any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

Visitors to our websites             

The way in which we handle the personal information of visitors to our websites is discussed below.

 

How and why does CKL Lawyers collect and use your personal information?             

CKL Lawyers collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.

The purposes for which CKL Lawyers usually collects and uses personal information depends on the nature of your interaction with us, but may include:

  • Responding to requests for information and other general inquiries;
  • Managing, planning, advertising, and administering programs, events, competitions, and performances;
  • Researching, developing, and expanding our facilities and services;
  • Informing you of our activities, events, facilities, and services;
  • Recruitment processes (including for volunteers, internships, and work experience);
  • Responding to inquiries and complaints;
  • Providing legal advice and representation;
  • Ensuring compliance with legal and regulatory obligations;
  • Facilitating business communications and collaborations;
  • Managing billing, payments, and financial records.

CKL Lawyers generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person.

 

How does CKL Lawyers interact with you via the internet?              

You may visit our websites without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to CKL Lawyers will be managed in accordance with this Privacy Policy.

CKL Lawyers’ websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

CKL Lawyers’ website may contain links to third-party websites. CKL Lawyers is not responsible for the content or privacy practices of websites that are linked to our website.

 

Can you deal with CKL Lawyers anonymously?

CKL Lawyers will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for CKL Lawyers to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you to verify your identity, you may be unable to utilise our services.

 

How does CKL Lawyers hold information?

CKL Lawyers stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

CKL Lawyers maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

 

Does CKL Lawyers use or disclose your personal information for direct marketing?             

CKL Lawyers may use or disclose your personal information for the purpose of informing you about our services or other opportunities that may interest you, including significant changes to the firm. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, CKL Lawyers may still contact you in relation to its ongoing relationship with you.

 

How does CKL Lawyers use and disclose personal information?


For clients   

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

Disclosure to contractors and other service providers             

CKL Lawyers may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated companies of CKL Lawyers, located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Use and disclosure for administration and management

 CKL Lawyers will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

  • administering billing and payments and debt recovery;
  • planning, managing, monitoring and evaluating our services;
  • quality improvement activities;
  • statistical analysis and reporting;
  • training staff, contractors and other workers;
  • risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
  • responding to enquiries and complaints regarding our services;
  • obtaining advice from consultants and other professional advisers; and
  • responding to subpoenas and other legal orders and obligations.

Information collected via our website

This Privacy Policy applies to the personal information that Lander & Rogers collects through the following website:

https://www.ckllaw.com.au/

Other uses and disclosures             

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Does CKL Lawyers disclose your personal information overseas?

 In some instances, we may disclose your personal information to recipients located outside of Australia, including to other law firms or third party service providers involved in a legal matter. 

Unless we have your consent, or an exception under the APPs applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your personal information.

 

How can you access or seek correction of your personal information?             

You are entitled to access your personal information held by CKL Lawyers on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

 

What should you do if you have a complaint about the handling of your personal information?             

You may contact CKL Lawyers at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the Privacy Officer at the contact details set out below.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that CKL Lawyers may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

 

How are changes made to this privacy policy?             

CKL Lawyers may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact CKL Lawyers?             

The contact details for CKL Lawyers are:

CKL Lawyers Privacy Officer

Address: P.O Box 2393 Caulfield Junction VIC 3161

Email address: [email protected]

Telephone number: +613 9500 1722

This Privacy Policy was last updated in December 2025